Frequently asked questions
Concrete answers if an order does not fit, the introduction is waiting or an ad responds surprisingly.
In this article
Orders and routes
Most planning problems can be explained by vehicle selection, load and insertion position.
Why can't this job be assigned?
Check the selected vehicle, free loading capacity, order size and required skills. Available space is not sufficient if the vehicle does not support the order type or special load.
Why are individual order markers missing after zooming out?
Near orders are bundled into collectible tokens, zoom in until you see them individually, and if there are no markers visible, press M to unplug.
How do I reassign an already planned order?
Select the destination vehicle map first, and then click on the assigned task, moving from the old route to the new one, and for a specific position, you can drag the marker onto an insert field.
Does a right-click remove the order from the game?
No. In normal planning, he removes an assigned marker from his route. The job remains available and can be reassigned.
Why does the old order remain after dragging?
Release on a field that is actually displayed. Outside of a valid field, the change is not taken over.
Why does the extradition not start?
At least one job must be assigned to a valid route, all scheduled routes must fit the vehicle, and also close dialogs and complete a pending tutorial step.
Is the forecast my guaranteed daily result?
No. It evaluates your current plan. Actual arrival times, disruptions, costs and open orders can change the outcome.
Tutorial and playing cards
The introduction partly waits for an action instead of another click in the hint.
Why does the camera exercise not continue despite WASD?
The two bars measure mouse gestures, move with the center mouse button held and rotate with the right mouse button held.
Why can I just click on one order in the tutorial?
The guided step unlocks the required areas and temporarily locks other actions. follow the marker or choose to skip introduction if you want to play freely.
Why don’t I see the introduction in the next run?
Read hints, graduation and skipping are stored locally. Restarting or resetting normal settings does not reset this learning progress.
Are playing cards basically free?
No. Only the corresponding guided exercise after Day 1 sets playing cards and reroll to 0 credits, and then and after skipping the displayed prizes apply.
Can I first look at the city when offering maps?
The card selection can be temporarily interrupted, and you can open it again using the resume button, and the interruption is not a complete selection and is not a skip of the offer.
Does a click on the ActionCard consume them immediately?
First the confirmation consumes the saved one-time action; cancel it for later.
Surface, pause and settings
Start with disappeared ads and sound problems with the simple switches.
The surface or the markers have disappeared. Now what?
U switches back the two-dimensional surface, M the order markers. Both abbreviations are blocked during guided tutorial steps. Check the current window and the instructions there first.
Why is there no time left after closing a window?
Another pause dialogue can be open, such as settings, data protection, a tutorial notice or an incident decision.
Can I pause with the spacebar at any time?
No. Enter and Spacebar operate the available Start and Resume buttons. For the game break, use Esc and the pause menu.
Why can't I close my settings?
Apply and close check the local name. Enter 2–24 valid characters and remove inadmissible characters. If an initial name dialog is open, confirm it first.
Why don’t I hear anything despite the music?
Check total volume and music controls, then the audio output and volume of the operating system, and the total volume also affects music and SFX.
What helps with low frame rate?
Try performance-driven under graphics quality and lower resolution. Take over the change by applying it.
Disturbances and daily rules
An announced traffic rule and a sudden event require different reactions.
Why does my combustion engine drive through the city centre in the morning but not later?
The announced combustion-free city center is only valid from 3 p.m. on affected roads of the industrial area. Check the entire tour including the way back. An electric car is exempt from this drive ban.
Is the main roadblock an incident?
The daily situation is announced before the ticket is selected and closes suitable main roads from 2:00 p.m. A road block as an incident appears during delivery with its own options and duration.
Why does a paid response become more expensive later?
Bypassing, rerouting, repairing, reserve mobilization and a re-delivery attempt share a run-wide surcharge; each previous paid organized response increases the next by 25 CR. Additional travel costs may be added.
Why is my breakdown reserve not selectable?
The replacement vehicle must have remained in the depot, must not have its own tour and must be able to take over all remaining orders according to size, load and special ability.
Can I accept an urgent order without a valid route?
During the decision, choose a suitable vehicle and a valid insertion position, then compare the new forecast with the previous deadlines.
Credits, Goals and Playing Cards
In the case of surprising costs, it is worth looking at the purchase price, follow-up costs and the exact target size.
Why do credits decline even though I didn’t buy a card?
Vehicle ownership, distance traveled, paid incident responses and penalties can cost credits, and an unused vehicle even causes four times the property value in its basic condition.
Why is there no vehicle card on offer?
With four vehicles, the fleet is full; the offer only contains playing cards that are generally applicable for the next day; a certain type of vehicle is never guaranteed.
Why don’t I see the free refrigeration or fragile upgrade?
The special cards are only available from the preparation for day 3, a compatible vehicle with free upgrade space is necessary, a redrawing does not take over the targeted preference of the regular hand.
Why is a good daily profit not enough for my profit goal?
Daily profit is the operating result of a day. Goals like Sparfuchs or Profit Hunters check the total profit after card spending over the run. Buying effects may be worthwhile, but must earn their price over the remaining days.
Why do I not get another strategy or epic despite free credits?
There are at most two permanent strategies and a total of one epic choice per run. An already consumed epic route action does not return the epic space.
Results, restart and game variant
Local progress values, a running run and an online rating are different things.
Why do my total points drop after a run?
Negative run scores are also added together; the score consists of residual credits, ±1,000 main goal points and three ±200 bonus goal points.
Why do I lose despite many credits?
The main goal of the starting set decides victory or defeat. Bonus goals and credit balance do not replace it.
Are the other names real online opponents?
In the currently reviewed version, the opponents come from a local simulated league. Labels such as Global or Online do not prove a connected online comparison.
Why are friends not selectable?
For the current ranking variant, no friends comparison is connected.
Can I continue my running run later?
In the current menu, there is no saving, loading or continuing a closed run, but settings, tutorial progress and local ranking values are stored separately.
Why do I get the same city when I restart?
The active demo variant enforces fixed seeds, so a new attempt repeats the starting conditions, and it doesn't automatically save or repeat your decisions.
Where do I download the demo?
The DEMO VERSION label and this guide say nothing about public download availability. Check the current official announcements and the Steam page.
How do I report a problem?
Describe the last step, the affected game phase and the visible error message. Name of game version and system used, if known. General questions can be reached by info@koppwerk.com; privacy questions can be found at tech@ koppwerk.com.
Game version: October 6, 2026. Content and balance may change during development.